Account and data deletion

Delete your Taps account

This page gives users a way to request account deletion even if they cannot access the app.

Account deletion: You can request account deletion in the app or by email if you cannot access your account.

Delete your account in the app

Open Taps.
Go to Settings.
Choose Delete account (the wording may vary by language).
Review the warning, complete any requested sign-in verification and confirm deletion. Wait for the result; if a connection error occurs, reopen Taps to check the deletion status.

Request deletion outside the app

If you cannot access Taps, send a deletion request to:

Please include the phone number, email address, or login method connected to your Taps account. We may need to verify that the request comes from the account owner. Never send us your password or a verification code. Uninstalling the app does not submit a deletion request.

What will be deleted

Account deletion removes your sign-in account, private account data, avatar and cover uploads, contact relationships, friend requests, account QR state, submitted bug reports and private usage and quota data. Your participation in shared plans is reconciled for the remaining participants.

For security and abuse prevention, sign-in identifiers linked to the deleted account are normally restricted from re-registration for 24 hours. This does not mean that the deletion records themselves expire after 24 hours.

What may be retained

Shared conversations and their last known display labels may remain available to other participants. Deleting your account does not erase another person's conversation history. Advertising reward-verification records, limited deletion-status records and hashed sign-in identifiers are retained to record deletion and prevent abuse; operational logs and records required for security, legal obligations or resolving requests may also remain. Contact support if you have questions about particular information.